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web.magenta.tv.de - unfortunately does not work

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epg_guy
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web.magenta.tv.de - unfortunately does not work

Can anyone confirm that web.magenta.tv.de is working? Unfortunately, the service does not work for me. I get a timeout every time I call it up. Other German services such as tvdigital.de or tvtoday.de work. Thank you for your feedback.

mat8861
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If you post your log and config (no license please) we can test your siteini. For now please verify you have same version and use same user-agent here https://github.com/SilentButeo2/webgrabplus-siteinipack/blob/master/site...

As you can see from attached log works fine here

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epg_guy
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Thank you very much for the quick feedback and the tip on customising the UserAgent. I have adjusted this, but unfortunately this did not lead to success. How exactly can I check the version? The site-ini version of Magenta.tv is Rev 3, which is the latest version of the website. Is this the version you mean?

Please find attached the log file and the config file I am using. In the log file you can see that the channel via tvspielfilm.de works, the channel via web.magenta.tv.de unfortunately does not.

Thank you for checking my settings.

mat8861
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Your channel work fine. Can you try the config here https://github.com/SilentButeo2/webgrabplus-siteinipack/blob/master/site... and just add license data and the 2 channels, thanks

epg_guy
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All right. I have downloaded the config and inserted my data. Unfortunately the same result. ‘tvspielfilm.de’ works. ‘web.magenta.tv.de’ does not. Attached you will find the current log file. Could it have something to do with an environment? I am running the application on a Synology in a Docker container (linuxserver/webgrabplus:latest). I have checked the firewall setting, the Magenta page is accessible from the Docker container. What is strange is that one works and the other does not. Could it have something to do with the encryption? Is my licence OK (username: epg_guy)? Do I still need to add an encryption key?
Many thanks for your help

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mat8861
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No do not add any key, aalmost all the new siteini versions do not need a siteini key in config.
Your license from the log seems ok, if i put your line magenta works fine, the problem seems to be for some reason do not reach that website. Can you try to set dns google on your docker/pc ? also if you put in your browser api.prod.sngtv.magentatv.de does it go to magenta epg webpage?

Your error "error downloading page: Resource temporarily unavailable (api.prod.sngtv.magentatv.de:443)" seems due to dns or firewall problem.

epg_guy
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Many thanks for your tips. I have set the Google DNS in the Docker container. I also tried to access the website (api.prod.sngtv.magentatv.de) directly from the Contrainer as you recommended. As you can see in the screenshot, the page is accessible but I get a ‘403 Forbidden’ error. This is probably the cause. Do you have any idea how I can fix this?

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mat8861
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The only thing that comes to my mind is time and zone is that correct? Some servers check if your request has a valid date time.
One post i found (general docker) is "Change your DNS. Changed /etc/resolv.conf from 8.4.4.8 to 4.2.2.4 and it worked". Try also this. Last you need to check on goggle for your installation for the specific OS and other setup, i searched goggle for "docker gets error 403 Forbidden" and there tons of issues to analyze

epg_guy
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It works! Wow, changing the DSN to 4.2.2.4 solved the problem. Thank you very much for the crucial hint and your patience in finding a solution to my problem. Great work. You made my day.

mat8861
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Telly you the truth i had 10% hope that a simple dns change was going to work, must be a docker trick! Usually goggle dns works most of the time, anyway glad it's all right.

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