Hello,
I searched the forums and i think only the creators can help me.
I have run since sptember of last year, webgrabplus on a synology nas using a docker. It worked like a charm.
My license is valid till sptmber of this year, but today i had a blank guide. Logs show a Hardware mismatch
[ ] WebGrab++ license request and update log
[ ] 2023/05/15 17:43
[ Info ] Program update available !! - Version 3.3.0 @
http://www.webgrabplus.com/download/sw/v3.3.0
[ ]
[ Info ] License request/update
[ Info ] Username 'janvk82'
[Error ] Hardware mismatch, the maximum of 2 computer hardware_id's is already registered
[ ]
[Warning ] The program cannot run right now on this computer,
[Warning ] but it's hardware_id will be ADDED and ready to use after 2023/05/16 05:43 ,
[Warning ] and it will REPLACE one of the previously registered computers as soon as you run on the ONE YOU WANT TO KEEP !!
[ Info ] License status : 'False'
[ Info ] Next update, first run after : 2023/05/22 17:43
[Warning ] License has expired !
[ Info ] The program will run with performance settings : 'donator_license'
What can i do to fix it now ? ANd what ca i do to prevent future issue's ?
Thanks
you should be ok now, try running license force update
Thanks that worked. But i got the following issue. It scanned for show but not a single channel was updated. I ran it on a Synology through docker. Afte fiddling it did nothing so i decided to go back to normal install on synology through SSH acces and putty. I have mono version V6.12.0.182. It is DSM 7.1.1-42962 Update 5 on a DS720+. After install of version 3.3 of WebGrab i keep getting this error:
WebGrab+Plus/w MDB & REX Postprocess -- version V3.3.0.0
Jan van Straaten
Francis De Paemeleere
thanks to Paul Weterings, Mat8861, Blackbear199 and all the contributing users
--------------------------------------------------------------------------------
Job started at 23/05/2023 20:28:44
Checking License ..
For License request/update data, see WGLicense.log.txt
Job finished at 23/05/2023 20:28:45 done in 0s
Object reference not set to an instance of an object
at . ..ctor (System.String ) [0x0138d] in <86e27bf513e345f3b815dd4f534eb13f>:0
at .—. (System.String[] ) [0x0034b] in <86e27bf513e345f3b815dd4f534eb13f>:0
Unhandled Exception
For detailed info, see log file /var/services/homes/admin/.wg++/./WebGrab++.log.txt
Execution stopped
My WebgrabLicebse log says :
[ ] WebGrab++ license request and update log
[ ] 2023/05/23 20:28
My WebgrabConfig is attached
Mono details :
Mono JIT compiler version 6.12.0.182 (tarball Fri Mar 31 04:33:36 UTC 2023)
Copyright (C) 2002-2014 Novell, Inc, Xamarin Inc and Contributors. www.mono-project.com
TLS: __thread
SIGSEGV: normal
Notifications: epoll
Architecture: amd64
Disabled: profiler
Misc: softdebug
Interpreter: yes
LLVM: supported, not enabled.
Suspend: hybrid
GC: sgen (concurrent by default)
I already have DNS on 8.8.8.8 an D 8.8.4.4 and have checked a ping to bing.com and it works. So i am out of ideas also through the forums
What is wrong ?
when you get this error it could be 3 things:
1. A wrong siteini element (we should check siteini, but if it's from siteini.pack has been checked)
2. A dns issue (seems ok for you)
3. A certificate issue on docker (did you run certutil on docker? there are few post from BlackBear199 that helps)
I checked and is the first, so please wait we fix it.
With the hardware mismatch i was on docker. After the docker doesn't seem to run. I installed webgrab using your documentation on a synolgy not using docker.
Then this error appeared. So i don't think the certificate is the issue or is it still when i am not using docker ?
It is a clean install (i have deleted it all and reinstalled again) so only changes are on webconfig 2 channels and my license line. Then i get this error. Attached both logs. I also tryed the download sitepack again from website and deleted the one from install and copied that one but still the same. I attached the sitepack ini version also. What else can i do from a clean install
With the hardware mismatch i was on docker. After the docker doesn't seem to run. I installed webgrab using your documentation on a synolgy not using docker.
Then this error appeared. So i don't think the certificate is the issue or is it still when i am not using docker ?
It is a clean install (i have deleted it all and reinstalled again) so only changes are on webconfig 2 channels and my license line. Then i get this error. Attached both logs. I also tryed the download sitepack again from website and deleted the one from install and copied the downloaded one but still the same. I attached the sitepack ini version also. What else can i do from a clean install
for siteini I checked and is the first, so please wait we fix it.
for docker, everytime you start it creates multiple mac address, you need to set a fixed mac address, so it doesn't change in the license, please search the forum or google for docker fixed id
Just checked your license looks ok.
Please update siteini.pack (new delta.nl.ini)
I replaced the complete folder Siteini.pack with a new downloaded one (2023.05.25_220700 but still the same error.
Also my WGLicense.log is only 2 lines :
[ ] WebGrab++ license request and update log
[ ] 2023/05/27 11:59
What else can I do ? I am not using docker any more only direct ssh access on a synology Nas, through Putty
Please post WebGrab++.log.txt and WGLicense.log.txt.
Have you tried to run force license update ?
It looks like you are not accessing webgrab:
Last access 21/05/2023 22:56
Primary hardware_id none
Secondary hardware_id none
Hereby the 2 logs, seems like it.
It doesn't matter if i do a license update force. Results are exactly the same
set you dns to 8.8.8.8
It looks like is not reaching the webgrab license checker. Do you have mono installed ?
This is the mono version.
Mono JIT compiler version 6.12.0.182 (tarball Fri Mar 31 04:33:36 UTC 2023)
Copyright (C) 2002-2014 Novell, Inc, Xamarin Inc and Contributors. www.mono-project.com
TLS: __thread
SIGSEGV: normal
Notifications: epoll
Architecture: amd64
Disabled: profiler
Misc: softdebug
Interpreter: yes
LLVM: supported, not enabled.
Suspend: hybrid
GC: sgen (concurrent by default)
Attached is an image of nslookup from the synology with the dns 8.8.4.4 to bing.com
I did a clean install on, let it run without changing the webgrab_config.xml
Still same error.
Did a new istall on a completely different synology Nas exactly the same error. Could it be that DS 7.1.1-42962 Update 5 is killing it both are on this version
I did a clean install on my SYnology NAS, let it run without changing the webgrab_config.xml
Still same error.
Did a new istall on a completely different synology Nas exactly the same error. Could it be that DSM 7.1.1-42962 Update 5 is killing it both are on this version
Like i said on synology nas could be either a dns problem or a certificate issue.